Course sections

Lesson 6: The Third Stage of Team Development – Norming

Case Study

Terry’s team had been working together for a week, and had a very good flow to their work process. Everyone knew what they were doing and what everyone else was doing, and knew who to go to for certain information. Terry had stepped back, trusting his team to work on their own. He learned that Dennis hadn’t been pulling his weight today, and asked him why that was. Dennis told him that he was particularly tired that day, and assumed the team would pick up the slack. Terry explained that the team was like a chain, it was only as strong as its weakest link. Dennis apologized, and began working extra hard to make up for his sluggish start. 

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