Module Ten: Managing E-Mail

Case Study

Rachel saw double as she tried to race through the thousands of emails in her inbox. Half of her day disappeared like the wind because she had been buried under more email than she could read in her lifetime and work called her name and so did her coworker, Ellen. Ellen had been floored by the amount of work she couldn’t get done because Rachel couldn’t see past the email on her desktop. Ellen knew she had to come to the rescue and save Rachel from the email culprit. Ellen created a handy dandy chart detailing how long each task Rachel had to do in a day would take and allowed Rachel 5 minutes every hour to key a response and return to her work full-throttle. The system worked and Rachel drove in the driver’s lane again and geared up for a very productive day of not getting side-swiped by emails. 

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